Frequently Asked Questions
Everything you need to know about your skin health journey.
Are O Cosmedics products suitable for sensitive skin?
Yes, our formulations are designed with medical-grade ingredients that focus on skin health and barrier repair. However, we recommend a consultation with an O-authorized skin clinic to ensure the specific active ingredients are right for your unique skin profile.
What is the standard shipping timeframe?
We process all orders within 24-48 business hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
Do you test your products on animals?
Absolutely not. O Cosmedics is proudly cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
What is your return policy for opened products?
Due to the active nature of our skincare, we cannot accept returns on opened or used products unless there is a confirmed manufacturing defect or an adverse reaction documented by a skin professional.
Can I use O Cosmedics while pregnant or breastfeeding?
Many of our products are safe for use during pregnancy; however, some contain high-strength Vitamin A (Retinoids) or Salicylic Acid. We strongly advise consulting with your physician or an O-certified therapist before starting a new regimen during pregnancy.
How can I ensure my products are authentic?
To guarantee authenticity and potency, only purchase O Cosmedics from our official website or through an authorized professional skin clinic. Products sold via unauthorized third-party marketplaces may be counterfeit or expired.